Vibrant Naturals
Pure Nutrition for Vibrant Living
Refund and Cancellation Policy
Last Updated: June 29, 2026
Our Commitment: At Vibrant Naturals, we stand behind the quality of our 100% natural turmeric products. If you are not satisfied with your purchase, we are here to help.
1. Order Cancellation
1.1 Cancellation by Customer
| Order Status | Cancellation Allowed? | Refund |
|---|
| Order placed, payment pending | Yes, automatic | No deduction |
| Order confirmed, not yet dispatched | Yes, contact support | Full refund within 5-7 days |
| Order dispatched | No | Return policy applies |
| Delivered | No | Return/replacement policy applies |
1.2 How to Cancel
1
Email us at support@vibrantnaturals-in-794424.hostingersite.com with your Order ID and reason for cancellation
2
Or call us at +91-XXXXXXXXXX during business hours (9 AM - 6 PM, Mon-Sat)
3
Cancellation requests are processed within 24 hours
1.3 Cancellation by Vibrant Naturals
We reserve the right to cancel orders under the following circumstances:
- Product is out of stock or discontinued
- Pricing or description error on the Website
- Payment not received within 24 hours of order placement
- Suspected fraudulent activity or violation of Terms
- Shipping address is non-serviceable or incomplete
In all such cases, a full refund will be initiated automatically within 5-7 business days.
2. Return Policy
2.1 Eligibility for Return
You may request a return within 7 days of delivery for the following reasons:
- Damaged Product: Product arrived broken, torn, or leaking
- Wrong Product: You received a different product than ordered
- Defective/Spoiled: Product has an unusual smell, mold, or contamination
- Missing Items: Part of your order was not delivered
Not Eligible for Return:
- Products with broken seals that were not damaged in transit
- Products returned after 7 days of delivery
- Products that have been used, opened, or partially consumed (except for quality issues)
- Change of mind or preference (unless product is unopened and sealed)
2.2 Return Process
1
Request: Email support@vibrantnaturals-in-794424.hostingersite.com within 7 days with Order ID, photos of the issue, and description
2
Review: Our team reviews your request within 48 hours and may request additional information
3
Approval: If approved, we arrange reverse pickup or provide a return shipping address
4
Inspection: Returned product is inspected upon receipt (within 3 days of delivery to us)
5
Resolution: Refund or replacement is processed within 5-7 business days after inspection
3. Refund Policy
3.1 Refund Methods
| Original Payment Method | Refund Method | Timeline |
|---|
| UPI / Net Banking / Wallets | Original source | 5-7 business days |
| Credit Card | Original card | 7-10 business days |
| Debit Card | Original account | 7-10 business days |
| Cash on Delivery | Bank transfer (NEFT/IMPS) | 5-7 business days |
3.2 Refund Scenarios
Full Refund:
- Order cancelled before dispatch
- Product received damaged/defective (with proof)
- Wrong product delivered
- Order not delivered within 15 days of estimated date
- Product missing from delivery
Partial Refund:
- Partial order cancellation (only for cancelled items)
- Minor packaging damage with product intact (at our discretion)
No Refund:
- Product returned without valid reason or after 7 days
- Product is used, opened, or consumed (except quality issues)
- Return request without supporting photos/evidence
- Delivery failed due to incorrect address provided by customer
3.3 Refund Processing Time
- Approval: Within 48 hours of receiving complete information
- Processing: Within 5-7 business days after approval
- Bank Credit: Additional 2-5 business days depending on your bank
- Total Timeline: Typically 7-15 business days from request to credit
Note: Refund timelines depend on your bank/payment provider. We are not responsible for delays caused by banking systems. If you do not receive your refund within 15 business days, please contact us with your bank statement.
4. Replacement Policy
For eligible returns, you can choose:
- Replacement: Same product shipped again (subject to availability)
- Refund: Full amount credited to original payment source
- Store Credit: Credit added to your Vibrant Naturals account for future purchases
5. Damaged in Transit
If your package arrives damaged:
- Take clear photos of the damaged package and product before opening
- Email us within 24 hours of delivery with photos and Order ID
- Do not discard the damaged packaging until the issue is resolved
- We will arrange a replacement or refund at no additional cost
6. Contact for Refunds and Returns