Terms and Conditions

Last Updated: June 29, 2026 | Governing Law: India

1. Definitions

• "Vibrant Naturals," "we," "us," "our" — refers to the business entity operating this Website
• "User," "you," "your" — refers to any person accessing or using the Website
• "Products" — refers to turmeric powder and related natural products sold on the Website
• "Order" — refers to a confirmed purchase request placed through the Website
• "Payment Gateway" — refers to Razorpay, PayU, or other authorized payment processors

2. Business Information

3. Eligibility

By using this Website, you represent and warrant that:

• You are at least 18 years of age or accessing under parental/guardian supervision
• You are legally capable of entering into binding contracts under Indian law
• You are a resident of India or placing orders for delivery within India
• The information you provide is accurate, complete, and current

4. Product Information

4.1 Product Descriptions

We strive to display our products accurately. However:

• Actual product color may vary slightly due to natural variations in turmeric and screen settings
• Product weights are approximate and may have a +/-5% variance due to manual packing
• Packaging design may change without prior notice
• All products are 100% natural and may have variations in aroma, color, and texture

4.2 Pricing

• All prices are listed in Indian Rupees (INR) and inclusive of applicable GST
• Prices are subject to change without notice
• The price charged will be the price displayed at the time of order confirmation
• Shipping charges, if any, will be displayed at checkout before payment

4.3 Availability

Products are subject to availability. In case of stock unavailability after order placement:

• We will notify you within 24-48 hours
• You may choose to wait for restocking or receive a full refund
• Refunds will be processed within 5-7 business days

5. Order Process

5.1 Placing an Order

• Select products and add to cart
• Provide accurate shipping and contact information
• Review order summary and total amount
• Complete payment through the secure Payment Gateway
• Receive order confirmation via email/SMS

5.2 Order Confirmation

5.3 Order Cancellation by User

• Orders can be cancelled before dispatch by contacting support
• Once dispatched, cancellation is not possible; return policy applies instead
• Custom or bulk orders may not be cancellable once production begins

6. Payment Terms

6.1 Payment Methods

We accept the following payment methods through our secure Payment Gateway:

• UPI (Google Pay, PhonePe, Paytm, etc.)
• Credit Cards (Visa, Mastercard, RuPay)
• Debit Cards
• Net Banking
• Wallets
• Cash on Delivery (if available for your location)

6.2 Payment Security

• All transactions are processed through PCI-DSS compliant Payment Gateways
• We do not store your card details, CVV, or banking passwords
• You are responsible for maintaining the confidentiality of your payment credentials

6.3 Failed Payments

In case of payment failure:

• Do not retry multiple times immediately — wait 10-15 minutes
• Check with your bank for any debits before retrying
• If amount is debited but order not confirmed, contact us within 24 hours
• We will verify and process refund within 5-7 business days if applicable

7. Shipping and Delivery

Please refer to our Shipping Policy for detailed information. Key points:

• We currently deliver across India
• Delivery timelines are estimates and not guaranteed
• Risk of loss passes to you upon delivery
• We are not responsible for delays caused by courier partners, weather, or force majeure

8. Returns, Refunds, and Cancellations

Please refer to our Refund and Cancellation Policy for detailed information.

9. User Accounts and Responsibilities

• You are responsible for maintaining the confidentiality of your account credentials
• You agree to notify us immediately of any unauthorized account use
• You must not use the Website for fraudulent or illegal purposes
• You must not interfere with the Website's security features
• We reserve the right to suspend or terminate accounts violating these terms

10. Intellectual Property

• All content on this Website (logos, images, text, designs) is the property of Vibrant Naturals
• You may not copy, reproduce, or distribute any content without written permission
• The Vibrant Naturals name and logo are registered trademarks

11. Limitation of Liability

12. Force Majeure

We shall not be liable for delays or failures caused by events beyond our reasonable control, including but not limited to: natural disasters, pandemics, government restrictions, strikes, internet failures, or payment gateway outages.

13. Governing Law and Jurisdiction

• These Terms are governed by the laws of India
• Any disputes shall be subject to the exclusive jurisdiction of the courts in Uttarakhand
• Both parties agree to attempt amicable resolution before litigation

14. Amendments

We may modify these Terms at any time. Changes will be effective immediately upon posting on the Website. Continued use constitutes acceptance of the revised Terms.

15. Contact Information